A few quick answers to some of the most frequently asked questions we receive.  If however you have any query that you can’t find an answer to please contact us for a chat.

What happens if my child won’t cooperate or throws a tantrum?

Don’t worry, we’ve got 2 kids of our own so have seen it all! We also do this professionally everyday so have become supreme Jedi masters of dealing with typical childhood behaviour. From the super shy and cautious 2 year olds to the full on Raaaa! 4 year old types, we have never yet failed to get some gorgeous shots. This is one of the main reasons why we have relaxed sittings timings as we know these things can take time.

 

Do you only photograph in black and white?

We always capture our images in colour but convert the majority of our portraits to black and white with a warm split-tone.  Most of our clients love the timeless simplicity of monochrome however we can supply colour portraits if requested.

 

I Need Total Privacy & Discretion?

No problem. Many of our clients either need or prefer total discretion for all sorts of reasons and therefore request that we don’t discuss details or display photographs from their shoot. Please mention this at the time of your booking and we will totally respect your wishes.

 

Will you shoot at our home?

We shoot from our studio as we prefer to work with controllable flash lighting which guarantees our clients quality and consistency. However, we’re happy to discuss your individual needs further.

 

If I need to cancel will I lose my deposit?

Although we don’t charge shoot fees we do ask for a £50 deposit to reserve your shoot date. You can then use this towards your artwork order or have it fully refunded at your viewing should you be unhappy with your portraits. If you need to cancel or postpone we will refund your deposit as long as you give us a reasonable 7 day notice.  After this time, if your child is ill then we’ll reschedule to another suitable date, however should you fail to attend your shoot without letting us know then your deposit is non-refundable.

 

How many photographs will be taken?

This varies from one shoot to another but we always make sure you get plenty of choice.

 

Will you photograph the whole family together?

Certainly. Our strengths are in capturing natural expression and character but we will happily photograph any specific family shots you would like.

 

Will I need to get involved with the shoot?

Totally. You know your children better than anyone else in the world and we’ll need to work in partnership to get those ‘killer’ shots

 

How will my photographs be stored after the shoot?

Copies of photographs are kept for 28 days after your shoot date, after which time and only if no purchase has been made or attempt to return our correspondence, they will be deleted. We retain all photographs from shoots where artwork/digital files have been purchased, securely for a minimum period of 12 months.

 

Will you deliver my finished artwork?

Many of our clients prefer to collect their artwork once complete however we can certainly arrange courier delivery when requested. Please ask for more details.